We help you to find the ultimate form of DevOps within your delivery model. Service levels are issued on the application, including chain monitoring. Sentia makes use of the following application performance indicators: performance, elasticity, availability and security; naturally we put all of this into a clear SLA.
Every website, application or IT network is different and requires varying service levels. A bespoke SLA is quite standard with us. In our SLA's, we commit to hard guarantees. If these are not met then a CashBack can result (between 25% and 100% of the monthly fees). Some of the possible service levels you can expect are functional availability, Recovery Point Objective, Recovery Time Objective and reaction times.
Our contracts are flexible and arranged in such a way that they can provide continuity and security. Of course, we are certified according to ISO 9001, 14001, 27001 NEN7510 and ISAE 3402. The Sentia Cloud is also equipped with the 'right to examine' so at any time our clients and their regulators have access to ‘their data’.
The security of vital information and the quality of our services remain our first priorities. This is reflected in part by the fact that our organisation and data centers are ISO certified. The Sentia team works with SIS (Sentia Information System). Within SIS all processes are facilitated from ticket / call to billing.
Your audience wants instant access to your website and applications, your staff expect a fast connection to your IT network. We ensure that your content and applications remain easily and quickly accessible. Our engineers have a flexible, action-oriented attitude, and the considered approach necessary to perform structured adjustments. Sentia uses load simulators for your applications so performance management can be accomplished proactively. Firewalls and load balancers are optimally configured for demanding applications, sites and interfaces.
We monitor our client’s systems day and night. With our Baseline and Functional monitoring, we keep performance at its peak. By analysing the full chain, we proactively seek out opportunities and risks and discover trends. As soon as these trends are analysed, we can make adjustments in the infrastructure without you even noticing. The essence of good application management is proactive monitoring. We do not only verify that that the server and the network are up, we also check if the application performs appropriately.